FAQ
When will my order be shipped?
Orders are typically processed within 1–3 business days. Once dispatched, you’ll receive a confirmation email with tracking information.
How long does delivery take?
Delivery times vary depending on your location and the product. Estimated delivery times are:
United Kingdom / Europe: 7–15 business days
United States / Canada / Australia: 10–20 business days
Other International Locations: 15–30 business days
Please note that unforeseen customs or courier delays may occasionally affect shipping times.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking link via email. You can also track your order directly through our website on the Order Tracking page.
Why did I receive only part of my order?
Some items may ship separately for faster delivery or due to packaging logistics. If you received part of your order, the rest is likely on its way. Each package will have its own tracking number if shipped separately.
Can I change or cancel my order after placing it?
We begin processing orders immediately, so changes or cancellations must be requested within 12 hours of purchase. After this window, changes may not be possible.
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team within 7 days of receiving your item. Include your order number and clear photos of the issue, and we will resolve it promptly.
Do you offer refunds?
Yes, we offer refunds on eligible orders. Please refer to our Refund Policy for full details, including conditions and instructions for initiating a return or refund.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary by destination and are calculated at checkout.
Will I have to pay customs or import duties?
Customs policies vary by country. Any applicable customs or import duties are the responsibility of the customer and are not included in the purchase price.
How do I contact customer support?
You can reach our support team at support@gxfusion.com or by using the Contact Us form on our website. We typically respond within 24–48 hours, Monday to Friday.
